Customer Service Manager
S.
A.
Bendheim Ltd.
S.
A.
Bendheim Ltd.
Wayne, NJ Wayne, NJ Full-time Full-time From $75,000 a year From $75,000 a year Job Title:
Customer Service Manager Bendheim is one of the foremost leaders in specialty architectural glass in North America.
Founded in 1927, the company is currently in its third generation, creating and supplying innovative glass solutions to the international design and contractor communities.
Our systems can be found in many nationally recognized, award-winning buildings throughout the country.
To learn more about our company, please visit www.
bendheim.
com We are looking for someone to join our exteriors team, as a Customer Service Manager.
This individual will be responsible for overseeing customer projects - managing logistics and billing.
They manage international and domestic logistics, monitor inventory levels, and identify opportunities for process improvement to enhance efficiency and customer service.
Acting as the primary point of contact for customers, the coordinator provides regular updates on project status and milestones, while also serving as the main contact for vendors and overseeing order processing and billing.
This role requires strong organizational, communication, and problem-solving skills to effectively manage projects and deliver exceptional customer service.
Key
Responsibilities:
Monitor customer projects from purchase to completion, ensuring adherence to project timelines, payments, and logistics.
Manage customers' accounts, responsible for projects billing and receiving the payments due.
Collaborate with cross-functional teams, including operations, accounting, and logistics, to coordinate project activities and resources.
Define project scope, objectives, and deliverables in consultation with customers and internal stakeholders.
Collaborate with Project Coordinators the project plans, schedules, and budgets, and track progress against milestones to ensure timely delivery.
Manage international (and domestic) logistics including review and approval of all freight invoices.
Proactively identify and mitigate project risks and issues and escalate as needed to ensure project success.
Serve as the primary point of contact for customers, providing timely and accurate updates on project status, milestones, and deliverables.
Identify opportunities to streamline and improve customer service processes, workflows, and systems to enhance efficiency and effectiveness.
Implement best practices and standard operating procedures to optimize project management and customer service delivery.
Serve as primary contact for vendors to improve service process.
Responsible for processing the orders for all projects materials, review and approval of vendors' invoices.
Monitor inventory levels against order volume, make recommendations for re-order to insure against schedule delays.
Manage orders to warehouse for shipping/delivery of inventory materials.
Qualifications:
Bachelor's degree in Business Administration, Engineering, or related field; Project Management Professional (PMP) certification preferred.
Proven experience in project management or financial management role, preferably in a manufacturing or industrial environment.
Strong understanding of manufacturing processes and supply chain management principles.
Excellent communication, negotiation, and interpersonal skills, with the ability to effectively interact with customers, vendors, and internal stakeholders.
SAGE system experience a plus, but not a requirement.
Job Type:
Full-time Pay:
From $75,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday No weekends Ability to Relocate:
Wayne, NJ 07470:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
A.
Bendheim Ltd.
S.
A.
Bendheim Ltd.
Wayne, NJ Wayne, NJ Full-time Full-time From $75,000 a year From $75,000 a year Job Title:
Customer Service Manager Bendheim is one of the foremost leaders in specialty architectural glass in North America.
Founded in 1927, the company is currently in its third generation, creating and supplying innovative glass solutions to the international design and contractor communities.
Our systems can be found in many nationally recognized, award-winning buildings throughout the country.
To learn more about our company, please visit www.
bendheim.
com We are looking for someone to join our exteriors team, as a Customer Service Manager.
This individual will be responsible for overseeing customer projects - managing logistics and billing.
They manage international and domestic logistics, monitor inventory levels, and identify opportunities for process improvement to enhance efficiency and customer service.
Acting as the primary point of contact for customers, the coordinator provides regular updates on project status and milestones, while also serving as the main contact for vendors and overseeing order processing and billing.
This role requires strong organizational, communication, and problem-solving skills to effectively manage projects and deliver exceptional customer service.
Key
Responsibilities:
Monitor customer projects from purchase to completion, ensuring adherence to project timelines, payments, and logistics.
Manage customers' accounts, responsible for projects billing and receiving the payments due.
Collaborate with cross-functional teams, including operations, accounting, and logistics, to coordinate project activities and resources.
Define project scope, objectives, and deliverables in consultation with customers and internal stakeholders.
Collaborate with Project Coordinators the project plans, schedules, and budgets, and track progress against milestones to ensure timely delivery.
Manage international (and domestic) logistics including review and approval of all freight invoices.
Proactively identify and mitigate project risks and issues and escalate as needed to ensure project success.
Serve as the primary point of contact for customers, providing timely and accurate updates on project status, milestones, and deliverables.
Identify opportunities to streamline and improve customer service processes, workflows, and systems to enhance efficiency and effectiveness.
Implement best practices and standard operating procedures to optimize project management and customer service delivery.
Serve as primary contact for vendors to improve service process.
Responsible for processing the orders for all projects materials, review and approval of vendors' invoices.
Monitor inventory levels against order volume, make recommendations for re-order to insure against schedule delays.
Manage orders to warehouse for shipping/delivery of inventory materials.
Qualifications:
Bachelor's degree in Business Administration, Engineering, or related field; Project Management Professional (PMP) certification preferred.
Proven experience in project management or financial management role, preferably in a manufacturing or industrial environment.
Strong understanding of manufacturing processes and supply chain management principles.
Excellent communication, negotiation, and interpersonal skills, with the ability to effectively interact with customers, vendors, and internal stakeholders.
SAGE system experience a plus, but not a requirement.
Job Type:
Full-time Pay:
From $75,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday No weekends Ability to Relocate:
Wayne, NJ 07470:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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